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Support – Visualnest Agency
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How can we help you?

Find answers to common questions, get in touch with our team, or explore our policies. We're here to make your experience with Visualnest as smooth as possible.

Frequently Asked Questions

Visualnest is a full-service branding and graphic design studio. We offer logo design, brand identity systems, packaging design, social media creatives, printable design, digital creatives, AI ads, ads management, and digital marketing — all tailored for Indian startups, D2C brands, and SMBs.

Timelines vary based on project scope. A logo design typically takes 5–7 business days, a full brand identity package takes 2–3 weeks, and a packaging design project can range from 1–2 weeks. We share a detailed project timeline at the start of every engagement.

Most packages include 3-5 structured revision rounds. This ensures the design stays aligned with your brief while leaving room for meaningful feedback at each stage. Premium plaans feature unlimited revisions. Additional revisions beyond the included rounds can be accommodated at a nominal charge.

Absolutely. While we're based in Siliguri, North Bengal, we work remotely with clients across India. Our entire workflow — from briefing and feedback to final file delivery — is managed digitally. Distance is never a barrier.

We deliver all final assets in production-ready formats: AI/CDR, EPS, SVG (vector), and PNG/JPG (raster) at high resolution. For web projects, we provide HTML/CSS exports where applicable. You'll always get both print-ready and screen-optimised versions.

To kick off a project, it helps to share your brand name, industry, target audience, a brief description of what you do, any visual references or mood boards you like, and your preferred colour or style direction. Our team will guide you through the rest with a structured creative brief.

We work on a 70% on concept approval, 30% on delivery model. To start a project, client will have to pay Rs.100 ass security depossit. This applies to most project types. For ongoing retainers or monthly packages (such as social media management), billing is done at the start of each cycle. We accept UPI, bank transfer, and all major payment modes.

Yes. Once the final payment is cleared, full ownership of the approved design files transfers to you. You're free to use them commercially across all platforms without any ongoing licensing fees or restrictions.

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Policies

Revision Policy

  • Every project includes 3-5 structured revision rounds, clearly scoped at the start of engagement.
  • Revisions must be submitted as a consolidated list — not spread across multiple messages — to keep the process efficient.
  • Revisions outside the agreed scope or concept changes post-approval are treated as new work and billed accordingly.
  • Major directional changes after the first approval stage willl be counted as new concepts and will attract additional charges.

Delivery & Ownership

  • Final files are delivered via Google Drive within 24 hours of final approval.
  • Full ownership of all final approved design assets transfers to the client upon receipt of the final payment.
  • Source files (AI, PSD) are included in selected packages. Please confirm at the time of briefing.
  • Visualnest reserves the right to showcase completed projects in our portfolio unless a written NDA is in place.

Refund Policy

  • All payments made are non-refundable once the design process has begun.
  • If a project is cancelled by the client before the first concept presentation, the paid security money will be refunded.
  • No refunds are issued after concept approval or once revisions have been initiated.
  • We are committed to delivering quality work; all concerns should be raised during the revision process.

Confidentiality

  • All client information, briefs, and business details shared with Visualnest are kept strictly confidential.
  • We do not share, sell, or disclose client data to any third party.
  • For projects requiring an NDA, please notify us before the briefing stage and we will arrange appropriate documentation.

Still have a question?

Our team is just a message away. Reach out via WhatsApp for the fastest response, or drop us an email if you prefer.